Produces breads, cakes and pastries commercially. Low setup cost makes home and cloud bakeries a realistic self-employment route.
Field
Hospitality and Tourism
Setting
Cruise lines, Hotels and restaurants, Commercial bakeries, Bakery chains
Skills tested
Customer service
Communication
Common routes
ITI Baker and Confectioner
Certificate in Bakery and Confectionery
Mixes and serves drinks, manages the bar's stock and wastage, and reads a room while doing it. Hours are late and the skill is as much in speed and consistency as in the recipes.
Field
Hospitality and Tourism
Setting
Hotels and restaurants, Cruise lines, Banquet and catering firms, Airlines and railways catering
Skills tested
Customer service
Communication
Common routes
Certificate in Food and Beverage Service
ITI Food and Beverages Services Assistant
Manages in-flight safety and passenger service. Airlines conduct their own mandatory training regardless of prior certification.
Field
Hospitality and Tourism
Setting
Domestic and international airlines, Charter and private jet operators, Airport ground handling, Hospitality sector
Skills tested
Customer service
Communication
Hospitality etiquette
+1
Common routes
Certificate in Cabin Crew / Air Hostess Training
Bachelor of Tourism and Travel Management
+1
Preps ingredients, supports the cooks and keeps a kitchen or catering operation clean and stocked. The standard entry point into professional food production.
Field
Hospitality and Tourism
Setting
Hotels and restaurants, Institutional and industrial canteens, Religious and community kitchens, Catering firms
Skills tested
Customer service
Attention to Detail
Teamwork
Common routes
ITI Craftsman Food Production (Vegetarian)
ITI Food Production (General)
kitchen ladder, own restaurant
Field
Hospitality and Tourism
Setting
Skills tested
Time management
Food safety
Creativity
+1
Common routes
Bachelor of Hotel Management and Catering Technology
Bakery & culinary certificate
Runs one section of a professional kitchen - sauces, grill, pastry, garde manger - and is accountable for its output during service. It is the first rank where you lead rather than assist, usually reached after a few years on the line.
Field
Hospitality and Tourism
Setting
Cruise lines, Catering companies, Overseas hospitality, Hotels and restaurants
Skills tested
Customer service
Cooking technique
Common routes
Certificate in Culinary Arts / Food Production
ITI Food Production (General)
+1
Entry-grade kitchen role in a hotel or restaurant brigade, the first step toward Chef de Partie and Sous Chef.
Field
Hospitality and Tourism
Setting
Hotels and restaurants, Catering companies, Cruise lines, Overseas hospitality
Skills tested
Customer service
Cooking technique
Common routes
ITI Craftsman Food Production (Vegetarian)
Certificate in Culinary Arts / Food Production
+1
Makes cakes, breads, chocolates and desserts to a consistent standard and volume, in a bakery, hotel or own business. Recipes are the easy part; consistency at scale is not.
Field
Hospitality and Tourism
Setting
Cruise lines, Hotels and restaurants, Commercial bakeries, Bakery chains
Skills tested
Customer service
Communication
Common routes
ITI Baker and Confectioner
Certificate in Bakery and Confectionery
Prepares and cooks food to order in a kitchen, canteen, hotel or catering operation. Progress is through sections and volume rather than through qualifications.
Field
Hospitality and Tourism
Setting
Catering companies, Cruise lines, Hotels and restaurants, Corporate and institutional canteens
Skills tested
Customer service
Communication
Common routes
ITI Food Production (General)
Craftsmanship Certificate in Food Production (IHM)
Serves passengers on a cruise ship across dining, cabins and public areas, on contracts of several months at sea. Long hours and shared quarters, offset by savings and travel.
Field
Hospitality and Tourism
Setting
Hotels and restaurants, Cruise lines, Banquet and catering firms, Airlines and railways catering
Skills tested
Customer service
Communication
Common routes
Certificate in Food and Beverage Service
ITI Food and Beverages Services Assistant
Heads an entire kitchen operation - menus, costing, staffing, standards and suppliers - and cooks less than people expect. Reached after long service through the kitchen ranks.
Field
Hospitality and Tourism
Setting
Overseas hospitality, Hotels and fine dining restaurants, QSR and cloud kitchens, Cruise lines and airlines catering
Skills tested
Customer service
Communication
Cooking technique
Common routes
Bachelor of Hotel Management (BHM)
Certificate in Culinary Arts / Food Production
Is the first person a visitor or guest deals with - reception, calls, bookings and the small problems that arrive at a desk. Presentation and spoken English are what employers screen for.
Field
Hospitality and Tourism
Setting
BPO and call centres, Retail and hospitality, Sales organisations, Front office roles across sectors
Skills tested
Writing
Research
Communication
Common routes
Certificate in Spoken English and Soft Skills
ITI Front Office Assistant
+1
Handles airport operations on the ground - check-in, boarding, ramp coordination or baggage - on rotating shifts. Grooming standards and shift work are part of the deal.
Field
Aviation and Maritime
Setting
Airlines, Ground handling companies (AISATS, Celebi, Bird Group)
Skills tested
Situational awareness
Discipline
Customer service
+1
Common routes
Certificate in Cabin Crew / Air Hostess Training
BBA Aviation Management
+1
Oversees a housekeeping shift in a hotel or hospital - allocation, inspection, linen, supplies and complaints. Standards are checked room by room, and the role is accountable for them.
Field
Hospitality and Tourism
Setting
Hotels and resorts, Cruise lines, Hospitals, Corporate facility management firms
Skills tested
Customer service
Communication
Common routes
ITI Housekeeper
Diploma in Hotel Management and Catering Technology
Preps, cleans and supports the cooks so a kitchen can run at pace. Hard physical work and the recognised way to learn a professional kitchen from the bottom.
Field
Hospitality and Tourism
Setting
Catering companies, Cruise lines, Hotels and restaurants, Corporate and institutional canteens
Skills tested
Customer service
Attention to Detail
Teamwork
Common routes
ITI Food Production (General)
Craftsmanship Certificate in Food Production (IHM)
Takes a shift in a kitchen - allocation, quality, hygiene, stock and the pass. The first supervisory rank in food production.
Field
Hospitality and Tourism
Setting
Hotels and restaurants, Institutional and industrial canteens, Religious and community kitchens, Catering firms
Skills tested
Customer service
Communication
Common routes
ITI Craftsman Food Production (Vegetarian)
ITI Food Production (General)
Looks after a section of a restaurant floor during service, handling guests, orders and the team serving them. The step between steward and management in food service.
Field
Hospitality and Tourism
Setting
Hotels and restaurants, Cruise lines, Banquet and catering firms, Airlines and railways catering
Skills tested
Customer service
Communication
Common routes
Certificate in Food and Beverage Service
ITI Food and Beverages Services Assistant
Runs a restaurant as a business - service, staff, stock, costs, hygiene and the guest experience. Long hours across evenings and weekends are inherent to it.
Field
Hospitality and Tourism
Setting
Cruise lines, Airlines catering, Hotels and restaurants, Bars and lounges
Skills tested
Customer service
People Management
Project Management
Common routes
Certificate in Food and Beverage Service
Diploma in Hotel Management and Catering Technology
Books and manages travel for customers - fares, routes, changes, refunds and the rules behind them. Airline and GDS system knowledge is the practical requirement.
Field
Hospitality and Tourism
Setting
Travel agencies, Tour operators, Airlines and railways booking offices, Online travel firms
Skills tested
Customer service
Communication
Common routes
Diploma in Travel and Tourism Management
ITI Travel and Tour Assistant
Takes visitors through a site, city or region and makes it worth their time, with the history, the logistics and the group all managed at once. Regional and language approvals apply at protected monuments.
Field
Hospitality and Tourism
Setting
Travel agencies, Tour operators, Airlines and railways booking offices, Online travel firms
Skills tested
Customer service
Communication
Common routes
Certificate / Diploma in Foreign Language (French, German, Japanese, Spanish)
ITI Travel and Tour Assistant
Field
Hospitality and Tourism
Setting
Skills tested
Negotiation
Itinerary planning
Entrepreneurship
+1
Common routes
Bachelor of Tourism and Travel Management
Diploma in Hotel Management and Catering Technology
Field
Hospitality and Tourism
Setting
Skills tested
Itinerary planning
Customer service
Communication
+1
Common routes
Bachelor of Tourism and Travel Management
Master of Tourism and Travel Management
Runs a travel business - packages, bookings, suppliers, customers and the cash cycle between them. Margins are thin and reputation is local.
Field
Hospitality and Tourism
Setting
Travel agencies, Tour operators, Airlines and railways booking offices, Online travel firms
Skills tested
Entrepreneurship
Customer service
Business awareness
Common routes
Diploma in Travel and Tourism Management
ITI Travel and Tour Assistant
